Return & Refund Policy



You can cancel an order until it has been processed in our warehouse by going to the section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your account in the form of Cashback.

15 DAY RETURNS & EXCHANGES POLICY Return and Exchange Policy offers you the option to return or exchange items purchased on within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.
The following EXCEPTIONS and RULES apply to this Policy:
  1. Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of such items includes:
    1. Briefs, Shape wear bottoms or any lingerie set that includes a brief.
    2. Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
    3. Mittens, Socks and Wrist-Bands.
  2. Due to their intimate nature, we handle returns and exchanges for innerwear, sleepwear and lingerie items differently:
    1. Only self-ship return allowed for such items, the pickup facility will not be available.
    2. These items cannot be exchanged.
  3. Fine jewelry products must be returned within 15 days from the day of delivery, To return your fine jewelry purchase, please call customer care at 01812977713.All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  4. Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
  5. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
  6. In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
  7. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  8. Once your return is received by us, you will be reimbursed Rs 80/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.